If one of the Products purchased does not suit the Client, the latter has the right to cancel his order within fifteen (15) calendar days of the day following the delivery, without any penalty or explanation, in accordance with the European and National legal provisions which are applicable to the General Conditions (1). Within that delay, the Client must notify the Seller of his intention to use his Cancellation right, by sending an email to . A return code and a return form will be sent to him by email. The Client will then fill in the return form, sign it and insert it in the returned parcel.
From the moment the Client expresses his intention to return part or all of his Order, he has ten (10) calendar days to return the Products to the Seller. The non-compliance with that delay shall cause the Client to be deprived of this Cancellation right. In consequence, he shall have to pay his Order.
The Products must be returned to the address of the Seller mentioned below, unless otherwise specified to the Client, by any means of transport left to the choice of the Client, who must keep the dispatch proof : OJ International Solutions, Rue de Vrière 59, B-1020 Brussels, Belgium. The costs and risks of the return dispatch are supported by the Client.
If the Client uses his Cancellation right, according to the abovementioned modes, the Seller commits to reimburse the Purchase Price to the Client, if already paid, within thirty (30) days of the receipt by the Seller of the return package. However, preparation and delivery costs remain due even if the entire parcel is returned.
The reimbursement shall be made as follows:
If the Client paid his Order by credit card, once the returned articles shall have been checked, an amount shall be credited on the credit card used by the Client, corresponding to the returned articles Purchase Price, reduced by the amount of the purchase voucher(s) or discounts used to pay the Order. The reimbursement to the Client shall be made according to the methods agreed upon with the card issuing bank. If the Client paid by another mean of payment, the reimbursement shall be paid by bank overdraft, to the bank account provided by the Client on the return form. In case no valid bank account number has been provided on the return form, the Seller shall be entitled to pay the amount to refund in the form of a purchase coupon valid on a future purchase on the Site.
The Client shall not be entitled to this Cancellation right if the delivered Products have obviously been used, are damaged or if there are missing parts. The Products must imperatively be returned properly protected, in their original packaging, in a perfect state allowing their resale (not damaged nor dirty), with all accessories, user manuals and brochures, to the abovementioned address, with the original sale invoice, a copy of it being kept by the Client. Otherwise, Products cannot be returned. Parcels without any element allowing the identification of the sender (return code, Order number, surname, first name, address) cannot be returned either. The articles sent but not accepted for return shall be kept by the Seller at the Client's disposal. The Client must take them back and pay them. In case of abnormal or excessive returns, the Seller reserves the right to refuse any further Order.
The Seller shall in any case not be obliged to replace or reimburse any product that (i) has been damaged by the Client's fault (for instance, due to bad conservation conditions) or (ii) became unfit for consumption due to too long conservation periods.
(1) (i) The directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts, and the national transposition laws (the Belgian Act of. 14 July 1991 Act on commerce practices and on information and protection of the customer, the Luxembourg Act of 16 April 2003 on the protection of consumers with regard to distance contracts, and the Netherlands Act of 1 February 2000 on the distance selling) and (ii) the Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market and the national transposition law.
(2) The Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and the national transposition laws (Belgian Act dd. 8 December 1992 Act on Privacy Protection in relation to the Processing of Personal Data, the Luxembourg Act of 2 August 2002 on the protection of individuals with regard to the processing of personal data and the Netherlands Act of 03 July 2000 on the protection of personal data).